89pkr Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how 89pkr ("we", "us", "the Company") collects, processes, stores, and protects personal data belonging to individuals ("Players", "you") who register for and use the 89pkr online casino and sports betting platform, accessible at https://89pkr.net and its associated mobile interface.

1.2 89pkr is committed to handling personal data responsibly and in compliance with applicable data protection laws. This Policy is intended to provide full transparency regarding our data practices and to clearly explain the rights available to you in respect of your personal data.

1.3 This Policy should be read in conjunction with the 89pkr Terms & Conditions and Responsible Gaming Policy. Terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

2.1 89pkr collects the following categories of personal data from Players:

2.2 We do not knowingly collect sensitive personal data beyond what is strictly necessary for KYC, AML compliance, and responsible gaming obligations. We do not collect biometric data except for liveness verification images submitted during KYC, which are processed and deleted once verification is complete.

2.3 Where you provide personal data relating to a third party (for example, when naming a beneficiary for a bank transfer), you warrant that you have that person's consent to share their data with 89pkr for the stated purpose.

3. How We Use Your Personal Data

3.1 89pkr processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 89pkr account, including processing 89pkr login authentication and password management.
• Service Delivery: To enable you to place bets, play casino games, deposit and withdraw in PKR via JazzCash, Easypaisa, and other accepted methods, and access all platform features.
• Identity & Age Verification: To verify that you are who you claim to be and that you meet the 18+ age requirement before granting full account access and processing withdrawals.
• Financial Transaction Processing: To facilitate deposits and withdrawals, detect and prevent payment fraud, and comply with anti-money laundering regulations.
• Customer Support: To respond to your queries, resolve disputes, and provide the 24/7 live chat support available through your 89pkr account dashboard.
• Responsible Gaming: To monitor gameplay patterns, identify potential problem gambling behaviour, and administer deposit limits, self-exclusion, and cooling-off requests.
• Security: To detect and prevent unauthorised account access, multi-accounting, fraud, and any prohibited conduct described in the Terms & Conditions.
• Legal Compliance: To fulfil obligations under applicable gaming licensing conditions, anti-money laundering laws, and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns and improve the 89pkr platform, personalise the experience, and develop new features relevant to Pakistani players.
• Marketing (where consented): To send promotional offers, bonus notifications, and relevant updates to Players who have opted in to marketing communications. You may withdraw this consent at any time.

4. Legal Basis for Processing

4.1 89pkr relies on the following legal bases for processing personal data:

• Contract Performance: Processing necessary to fulfil the contract between you and 89pkr (account creation, transaction processing, game access).
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, and responsible gaming regulations under our licensing conditions.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential analytics cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting prior processing.

5. Sharing Your Personal Data

5.1 89pkr shares your personal data only in the circumstances described below and never sells personal data to third parties for their own marketing purposes.

5.2 Service Providers. We share data with third-party service providers who assist in operating the 89pkr platform, including: game technology providers (e.g., Pragmatic Play, Evolution Gaming, PG Soft), payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Visa/Mastercard networks), KYC verification partners, cloud infrastructure providers, and customer support platform providers. All service providers are contractually bound to process data only on 89pkr's instructions and to maintain appropriate security standards.

5.3 Regulatory & Law Enforcement. We will disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required by law, a court order, or a lawful regulatory request.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of assets involving 89pkr, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.5 With Your Consent. We may share your data with other parties where you have given explicit prior consent.

6. Payment Data

6.1 All payment transactions on 89pkr — whether via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, USDT TRC20, Visa, or Mastercard — are processed by certified third-party payment processors using PCI-DSS compliant infrastructure.

6.2 89pkr does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. We retain only tokenised references and metadata (transaction amount, method, timestamp) necessary for account management and dispute resolution.

6.3 PKR transaction records are retained for a minimum of 5 years to comply with anti-money laundering legislation and financial regulatory requirements applicable to our gaming licence.

7. Cookies & Tracking Technologies

7.1 89pkr uses the following types of cookies and similar technologies:

• Essential Cookies: Required for the 89pkr login session authentication, security token management, and core platform functionality. These cannot be disabled without impairing your ability to use the platform.
• Analytics Cookies: Used to understand how Players navigate and use the 89pkr platform. This information is aggregated and anonymised and is used only for internal platform improvement.
• Preference Cookies: Store non-sensitive preferences such as language settings and display options to improve your experience across sessions.

7.2 You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies will prevent you from logging in to your 89pkr account. Note that 89pkr does not use third-party advertising or retargeting cookies.

8. Data Security

8.1 89pkr implements technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data fields (passwords are stored as one-way hashes and cannot be retrieved by 89pkr staff);
• Role-based access controls ensuring that staff can access only the data necessary for their specific functions;
• Regular security audits and penetration testing;
• Two-factor authentication for internal administrative access.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 89pkr will notify you and the relevant supervisory authority within the timeframe required by applicable law.

8.3 While we take all reasonable steps to secure your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your 89pkr login credentials and for securing your own device.

9. Data Retention

9.1 89pkr retains personal data only for as long as necessary for the purposes described in this Policy, including satisfying legal, regulatory, and contractual obligations.

9.2 Active account data is retained for the duration of your relationship with 89pkr. Following account closure, data is retained for a minimum of 5 years to comply with AML obligations under applicable gaming licensing conditions.

9.3 Customer support communications (live chat transcripts and email correspondence) are retained for 2 years from the date of the interaction.

9.4 Where data is no longer required and retention is not mandated by law, it will be securely deleted or anonymised.

10. Your Data Protection Rights

10.1 Subject to applicable law, you have the following rights in respect of your personal data held by 89pkr:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

10.2 To exercise any of the above rights, please contact 89pkr support via the 24/7 live chat within your account dashboard. We will respond within 30 days of receiving a verified request.

11. Children's Privacy

11.1 The 89pkr platform is strictly restricted to individuals aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete such data and close the associated account.

11.2 If you believe a minor has registered on the 89pkr platform, please contact our support team immediately via live chat so that we can take prompt action.

12. International Data Transfers

12.1 As an internationally licensed gaming platform serving Pakistani players, 89pkr may transfer personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place, including data processing agreements with standard contractual clauses or equivalent transfer mechanisms.

12.2 By using the 89pkr platform, you consent to your personal data being transferred and processed in the manner described above.

13. Changes to This Privacy Policy

13.1 89pkr reserves the right to update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or our data practices. Material changes will be communicated to registered Players via the contact details on file no less than 7 days before taking effect.

13.2 The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the 89pkr platform following notification of changes constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or data subject rights requests relating to this Privacy Policy or 89pkr's handling of your personal data, please contact us through the following channel: